Returns & Exchanges
At GIBBON, we want you to be fully satisfied with your performance gear. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the gear is in unworn, original condition.
Ship It Back
Print the prepaid shipping label provided by our portal and drop off your package at any authorized carrier location.
Quality Check & Refund
Once our warehouse team inspects the returned equipment, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing